Warranty Policy

JSW Sports Warranty Policy

JSW Sports agrees to repair or replace your gear if a fault is deemed to be a manufacturer's defect, subject to the terms below.

English Willow Bats: 12-month discretionary warranty from the original purchase date (includes replacement bats).
Kashmiri Willow Bats: 6-month warranty only.

Kit Bags & Protective Gear: 6-month warranty. Covers split seams, stitching, broken zippers, or wheel faults.
Shoes: 6-month warranty. Covers split seams, stitching, broken spikes, or sole separation.
Helmets: 6-month warranty. Covers only a broken micro-adjustment feature.

Warranty applies only to the blade and handle. It does not apply to:

Specific zones: Damage to the toe, edges, and shoulders under any circumstance (these can break from wrong shot selection).
Altered items: Bats where manufacturer stickers or labels have been removed.
Improper use: Damage from Yorkers, bowling machines, or non-leather/composite balls.
Poor maintenance: Damage from inadequate preparation, over-oiling, water, moisture, or heat.
Misuse: Damage from hitting the bat on the ground or pitch while batting or running.
Third-party work: Damage caused by repairs attempted by a third party.
Substandard balls: Damage caused by hard, cheap, or non-leather balls.
Modifications: Bats with thread tied on the face of the bat.
Appearance: Minor wear, tear, surface cracking, and normal ageing.
No replacements for: Handle breaks, edge/surface cracking, or toe breaks.

Wear & tear: Normal scuffs, worn-out leather, and cosmetic degradation.
Helmet impact: Any damage caused by the impact of a cricket ball is strictly excluded.

When JSW Sports inspects the item and receives the manufacturer's conclusion, you will be notified of one of three outcomes:

Repair: Done at no cost if it fixes the issue without altering performance or shape. Repairs do not qualify for an exchange.
Replacement: Granted only when deemed a manufacturer's fault. Replacements are strictly like-for-like (same brand, model, year, and size). If out of stock, you receive a store credit.
Refund / Store Credit: Applied if the item cannot be repaired or replaced.

Note: Replacing a product does not extend or restart the warranty period. It continues from the original purchase date.

Liability Limit: Total aggregate liability will not exceed the original purchase price of the product.
Processing Time: Repairs and replacements take up to 30 business days.
Shipping Costs: Postage and return shipping costs for all claims are the responsibility of the sender under all circumstances.
Proof of Delivery: You must return items via Australia Post Registered Mail or a reliable courier with Signature on Delivery. JSW Sports is not liable for lost items without valid proof of delivery.
Finality: JSW Sports excludes all other warranties, conditions, terms, representations, and undertakings whether express or implied.