Privacy Policy — JSW Sports

Last updated: June 2026

1. INTRODUCTION

JSW Sports ("we", "us", "our") operates the website jswsports.com.au and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website or make a purchase from us.

By using our website or purchasing from us, you agree to the collection and use of information in accordance with this Privacy Policy.

JSW Sports complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. INFORMATION WE COLLECT

2.1 Information You Provide

When you visit our store, create an account, or make a purchase, we may collect:

Contact information — name, email address, phone number
Billing and payment information — billing address, payment card details (processed securely via Shopify Payments — we do not store full card numbers)
Shipping information — delivery address
Account credentials — username and password (if you create an account)
Communications — messages you send us via email or contact forms
Order information — products purchased, order history, preferences

2.2 Information Collected Automatically

When you browse our website, we automatically collect certain information, including:

Device information — browser type, operating system, device type
Usage data — pages visited, time spent, links clicked, referring URLs
IP address — used for fraud prevention and analytics
Cookies and tracking technologies — see Section 6 below

2.3 Information from Third Parties

We may receive information about you from third parties including:

Shopify — our ecommerce platform provider
Payment processors — for fraud screening and payment verification
Google Analytics — website traffic and behaviour analytics
Shipping carriers — Australia Post and other carriers for delivery tracking

3. HOW WE USE YOUR INFORMATION

We use your personal information to:

Process and fulfil orders — including payment processing, packaging, shipping and delivery
Communicate with you — order confirmations, shipping updates, receipts and invoices
Provide customer support — respond to enquiries, returns and complaints
Manage your account — if you create an account with us
Send marketing communications — promotional emails and offers, where you have consented
Improve our store — analyse website usage, fix issues, improve user experience
Prevent fraud — detect and prevent fraudulent transactions and unauthorised access
Comply with legal obligations — tax records, Australian Consumer Law requirements

We will not use your personal information for any purpose that is incompatible with the purposes described above without your consent.

4. SHARING YOUR INFORMATION

We do not sell, trade or rent your personal information to third parties. We may share your information with:

4.1 Service Providers

Shopify Inc. — our ecommerce platform (stores and processes data on our behalf). View Shopify's Privacy Policy at shopify.com/legal/privacy
Payment processors — Shopify Payments, Shop Pay and other payment gateways for secure transaction processing
Shipping carriers — Australia Post and other carriers to fulfil and track deliveries
Email service providers — to send transactional and marketing emails
Google — Google Analytics for website analytics (anonymised data)
Spacemail / Namecheap — our email hosting provider

4.2 Legal Requirements

We may disclose your information where required to do so by law, court order, or in response to a legitimate request from a government or law enforcement authority.

4.3 Business Transfers

If JSW Sports is acquired by or merged with another business, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

5. DATA STORAGE AND SECURITY

Your personal information is stored and processed in Australia and, through our service providers, may also be processed in other countries including the United States (via Shopify's infrastructure).

We implement commercially reasonable security measures to protect your personal information, including:

SSL/TLS encryption on all pages of our website
Secure payment processing via PCI-DSS compliant providers
Access controls limiting who within our business can access your information

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. COOKIES

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of cookies we use:

Strictly necessary cookies — required for the website to function (e.g. shopping cart, session management)
Analytics cookies — help us understand how visitors use our site (Google Analytics)
Preference cookies — remember your settings and preferences
Marketing cookies — used to deliver relevant advertisements (if applicable)

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies.

7. MARKETING COMMUNICATIONS

If you subscribe to our newsletter or opt in to marketing during checkout, we will send you promotional emails about our products, offers and cricket gear news.

You can unsubscribe at any time by:

Clicking the "Unsubscribe" link in any marketing email
Emailing us at sales@jswsports.com.au
Updating your preferences in your account settings

We will continue to send you transactional emails (order confirmations, shipping updates) even if you unsubscribe from marketing.

8. YOUR RIGHTS

Under the Australian Privacy Act and Australian Privacy Principles, you have the right to:

Access your personal information that we hold
Correct inaccurate or incomplete personal information
Request deletion of your personal information, subject to legal obligations
Opt out of marketing communications at any time
Complain if you believe we have mishandled your personal information

To exercise any of these rights, please contact us at:

Email: sales@jswsports.com.au Website: jswsports.com.au

We will respond to your request within a reasonable timeframe (generally within 30 days).

9. CHILDREN'S PRIVACY

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us and we will delete it promptly.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites including social media platforms, brand websites and payment providers. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. DATA RETENTION

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:

Order information — retained for 7 years for tax and accounting purposes (as required by Australian law)
Account information — retained until you request deletion of your account
Marketing preferences — retained until you unsubscribe or request deletion
Website analytics — retained in anonymised form

12. SHOPIFY'S ROLE

JSW Sports uses Shopify to power our online store. Shopify processes your personal information as a data processor on our behalf and also independently as described in their Privacy Policy at shopify.com/legal/privacy.

When you make a purchase or create an account, Shopify collects and stores your information on our behalf. Shopify is certified as compliant with PCI DSS (Payment Card Industry Data Security Standard).

13. COMPLAINTS

If you have a complaint about how we handle your personal information, please contact us at:

Email: sales@jswsports.com.au

We take privacy complaints seriously and will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: oaic.gov.au
Phone: 1300 363 992

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory or operational reasons. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date.

Your continued use of our website after any changes constitutes acceptance of the updated Privacy Policy.

15. CONTACT US

For any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact:

JSW Sports Email: sales@jswsports.com.au Website: jswsports.com.au ABN: 32693661273

Privacy Policy