Track Order
Track Your Order
Order Confirmation
As soon as you place an order with JSW Sports, you'll receive a confirmation email with your order number and a summary of what you've purchased. Keep this email handy — you'll need your order number if you contact us about your order.
Shipping Confirmation & Tracking
Once your order has been packed and handed to our courier (usually within 1 business day), you'll receive a shipping confirmation email containing:
- Your tracking number
- A direct tracking link to follow your parcel's journey
Simply click the link in that email to see real-time updates on your delivery.
Track via Your Account
If you created an account when ordering, you can check your order status anytime:
- Go to My Account
- Sign in with your email and password
- View your order history, including current status and tracking links
Order Status Guide
| Status | What It Means |
|---|---|
| Order Received | We've received your order and payment has been confirmed |
| Processing | Your order is being picked and packed |
| Shipped | Your order has left our warehouse and is with the courier |
| Out for Delivery | Your parcel is on its way to you today |
| Delivered | Your order has arrived |
Haven't Received a Tracking Email?
Tracking emails are usually sent within 1 business day of placing your order. If it's been longer than that:
- Check your spam or junk folder
- Make sure the email address used at checkout is correct
- Log in to your account to check your order status directly
If you still can't find it, contact us with your order number and we'll send your tracking details right away.
My Tracking Says Delivered, But I Haven't Received It
Sometimes couriers mark a parcel as delivered shortly before it actually arrives — check again later in the day, and check with neighbours or building reception if applicable. If it still hasn't turned up after 24 hours, get in touch and we'll lodge an enquiry with the courier on your behalf.
Need Help?
Our team is here if anything doesn't look right. Email us at sales@jswsports.com.au with your order number, or visit our Contact page — we'll get it sorted.