Returns Policy
Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at returns@jswsports.com.au
Change of Mind Returns
If you've changed your mind about an item and it is not faulty or incorrectly sent, the cost of return shipping will be the customer's responsibility. Once your return is received and accepted, your refund will be processed for the value of the item(s) only, excluding any original or return shipping costs.
If your return is accepted, we'll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at returns@jswsports.com.au
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. For faulty, damaged, or incorrectly shipped items, return shipping is covered by us and a prepaid return label will be provided.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned or exchanged, like custom products (such as special orders or personalized items), Helmets, Batting Gloves, Wicket Keeping Gloves, Inners and Abdominal Guards due to hygiene concerns. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Change of mind exchanges are subject to the same return shipping conditions outlined above.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days, less any applicable return shipping costs for change of mind returns. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 days have passed since we've approved your return, please contact us at returns@jswsports.com.au.